Qatar's world-class airport has taken many measures for safety and convenience of its travellers. Due to these efforts, it has become a trusted airport for travellers across the world and it continues to win global recognitions for its efforts.
HIA has been voted as the “Best Airport in the Middle East” for the fourth consecutive year by Global Traveler’s GT Tested Reader Survey Awards, which is one of the most prestigious and respected accolades in the business travel industry. Based in the United States, Global Traveler is a renowned source of global premium travel expertise. The publication’s reader surveys are a prestigious source of information and cover other aspects of the travel industry, such as First- and Business Class Surveys and Best Airport in the World.
HIA’s commitment to enhancing passenger wellbeing has allowed the airport to place passengers at the heart of its airport experience. Amid the COVID-19 pandemic, HIA has implemented numerous safety, security and wellbeing measures, along with new lifestyle offerings that aid in alleviating the stress caused by travelling during such times of crises.
In October, it became the first entity in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of COVID-19 ICAO Aviation Health Safety Protocols. This Verification of Compliance is a testament to the airport’s commitment to maintaining business efficiency during the COVID-19 pandemic while implementing unprecedented measures to protect its staff and passengers in compliance with guidelines issued by the International Civil Aviation Organization’s (ICAO) Civil Aviation Recovery Taskforce (CART).
With passenger-centricity at the heart of its digital transformation, Hamad International Airport has optimised various airport operations with smart solutions to cope with the disruptions caused by COVID-19. Earlier this year, HIA was the first in the region to implement the C2 security screening technology at the transfer security checkpoint, enabling security personnel to detect and handle threats in passenger luggage without having to remove laptops and electronic devices and therefore avoiding the risk of cross-contamination. Safety measures at airport terminals were strengthened with fully autonomous disinfectant robots and advanced thermal screening helmets. HIA was also one of the first few global airports to offer a contactless and paperless airport experience with the introduction of biometric identification technology, in addition to touchless elevator keys.
The proactive efforts and achievements of HIA demonstrate that it is committed to maintain a safe environment for it passengers and staff while ensuring operational efficiency.
