Qatar Airways has become the airline of choice for discerning travellers from around the world. This was evident when the multi award-winning airline scooped the top global titles for ‘Best Seat Comfort’, ‘Best Cabin Service’ and ‘Best Food & Beverage’, in the 2020 Airline Passenger Experience Association’s (APEX) Passenger Choice Awards as well as being named a ‘2020 Five Star Global Airline’ in the APEX Official Airline Ratings as voted by passengers using the world’s highest-rated travel app, TripIt.
In June, the national carrier of Qatar also set a new record for a single airline in a region after winning four out of six regional Passenger Choice Awards in the Middle East, including ‘Best Overall Carrier in the Middle East’; ‘Best Cabin Service in the Middle East’; ‘Best Food & Beverage in the Middle East’; and ‘Best Seat Comfort in the Middle East’.
Qatar Airways Group Chief Executive Akbar Al Baker said: “To follow our success in the regional Passenger Choice Awards with a further three global APEX accolades is a huge achievement for our airline, and a tribute to the loyalty of our passengers from across the world. As we focus on going from strength-to-strength over the coming year, we look forward to building upon this incredible foundation of success and will continue to set the highest of benchmarks to distinguish us from our competitors,” he added.
The APEX Passenger Choice Awards and APEX Official Airline Ratings are based on passenger feedback gathered through APEX’s partnership with TripIt from Concur, the world’s highest-rated travel-organising app.
Using a five-star scale, more than one million flights are rated by passengers across nearly 600 airlines from around the world from July 1, 2018 to June 30, 2019. Passengers rate their overall flight experience from one to five stars.
The Passenger Choice Awards are independently certified by a professional external auditing company hired by APEX.
Qatar Airways recently announced to launch its new service to Luanda, Angola, from March 29, next year. The airline has launched an array of exciting new destinations, including Rabat, Morocco; Izmir, Turkey; Malta; Davao, Philippines; Lisbon, Portugal; and Mogadishu, Somalia.
The airline will add Langkawi, Malaysia, and Gaborone, Botswana, to its extensive route network next month. The multi-award-winning airline was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite.
Qatar Airways is the only airline to have been awarded the coveted “Skytrax Airline of the Year” title, which is recognised as the pinnacle of excellence in the airline industry, five times. Qatar Airways currently operates a modern fleet of more than 250 aircraft via its hub, Hamad International Airport (HIA) to more than 160 destinations worldwide.
