Participants at the Chevrolet Complete Care programme.
Jaidah Automotive, Chevrolet's exclusive dealer in Qatar, and Chevrolet's regional team of Customer Care and Aftersales held an insightful, entertaining session featuring the Chevrolet Complete Care programme. The session held at the Chevrolet showroom and Quick Service Center in Salwa Road discussed the One Hour Service scheme which guarantees that customers can service their Chevrolet in One hour or less.
Attending the session was Khalid Samir, Director of Operations at Jaidah Automotive. Also present at the event was Mohamed Abdel Zaher, Regional Operations Manager, Customer Care and Aftersales for Chevrolet as well as representatives from both ends.
Attendees got the chance to get a hands-on experience on what goes on to be able to assure convenience, trust and peace of mind to Chevrolet customers. Guests got to experience coffee "Barista" workshop and a chance to learn how to make "Latte Art," in the hour a Chevrolet car was undergoing service.
Zaher gave a presentation explaining that Chevrolet owners in the Middle East have access to the brand's Complete Care programme, which means scheduled maintenance takes only an hour, and they are guaranteed an appointment within two days.
Samir discussed "We will handle it," a unique ongoing campaign in the Qatari market launched in 2015 by Jaidah Automotive. The campaign encompasses the Chevrolet Complete Care promise and also includes a range of aftersales services at a cost that is lower than any other service centre on the market.
This comprehensive aftersales service demonstrates the expertise of the Chevrolet aftersales customer service, as well as maintenance from the moment the vehicle rolls out of the showroom.
The "We will handle it" campaign focuses on the services that make Jaidah Automotive a pioneer in the aftersales and customer service field and focuses on eight main pillars; Service in one hour, 27/7Roadside Assistance, Free Courtesy car, Minimum of 101 Checkpoint Service, Free Pick-up and Delivery Service, Open 16 hours a day, Award Winning Technicians, 5 Service centres across Qatar. Offering utmost convenience to customers, the GM Quick Service Center operates for extended hours from 7 am to 11 pm Saturday to Thursday. The showroom is open for customers from 8am to 12 noon and from 4pm and 8 pm.
