Doha: Qatar General Electricity and Water Corporation “Kahramaa” today is launching the ‘Direct Debit Service’, their latest electronic service aimed at providing smart payment solutions in collaboration with the Commercial Bank of Qatar ‘CBQ’, the pioneering digital bank in Qatar.
Through this innovative service, Kahramaa’s customers will be able to enjoy an easier and faster than ever monthly bill payments experience.
To benefit from this facilitated service, customers will authorize Kahramaa, once and for all, to deduct due amounts directly from their bank accounts monthly, and there will be no need for any further steps. The Commercial Bank will carry out all necessary coordination processes with Kahramaa to finalize this authorization and put the monthly debiting process into effect.
This service will facilitate the customer’s experience and provide a convenient method of payment. It will also facilitate Kahramaa’s fees collection and financial settlement processes.
On this occasion, Jaber Hamad Al-Nabit, Director of Financial Affairs and Director of Customer Services Department in Kahramaa, said that this service came in the context of Kahramaa’s continued efforts to improve customer services and streamline payment processes through such advanced electronic tools. “In the framework of our distinguished partnership with the Commercial Bank, and to provide the best services for our customers, we launch this e-service that represents a new step towards digital transformation, an approach adopted by the Corporation in all aspects of work” Al-Nabit added.
In the same vein, Al-Nabit noted: “Such a step reflects our Corporation’s firm belief in the importance of joint action and cooperation in order to develop our work and provide support to all sectors in Qatar”, adding: “Kahramaa spares no effort to enhance institutional competence and improve electricity and water services to achieve global leadership in the field in line with Qatar National Vision 2030.”
On this occasion, Raju Buddhiraju, Executive General Manager and Head of Wholesale Banking at the Commercial Bank said: “This service is in line with the Commercial Bank’s strategy aimed at providing smart digital banking solutions for customers, allowing them to enjoy quick and safe payment services to enhance their banking experience”.
Commenting on this announcement, Khalifa Al-Rayes, Senior AGM & Head of Private Clients- Business Development at the Commercial Bank, said: “we are pleased to launch the Direct Debit Service in collaboration with Kahramaa. This smart, innovative, and completely digital service reflects CBQ’s continuous support of Qatar’s vision of achieving a paperless future.” Al-Rayes added: “Taking this into consideration, CBQ realizes the important role it plays in delivering products and services that can help make a substantial difference in our shared quest to achieve sustainability”.
Direct Debit Service is available for both CBQ clients and clients of other banks in Qatar. To enroll in this service, all you have to do is to sign up online for the ‘Direct Debit Service’ through a one-time process on Kahramaa website km.qa: log in to your Kahramaa account, click on “New Direct Debit Request”, fill your account details, and then submit your application. Finally, print the PDF form, sign it, and then submit it in the dropbox placed in CBQ branches. CBQ clients can also enroll in this service directly via CBQ App.
