A QIC Insured staff assisting customers at a Self Service counter in Abu Hamour.
QIC Insured, the retail arm of QIC, Qatar’s flagship insurer yesterday announced the opening of its branch in Abu Hamour and kiosks at Landmark and Villaggio malls.
The new full service outlets are designed to manage all personal insurance products (car, home, boat, personal accident benefit, travel insurances) and claims services with enhanced technology and a welcoming customer service staff.
Customers can now file their motor claim using the self-service kiosks in few easy steps.
The branch and kiosks were inaugurated by Deputy Group President & CEO QIC- Mena region, Salem Al Mannai. Speaking at the opening ceremony of the new branch, Al Mannai, said: “QIC’s association with Abu Hamour dates back to many years of serving the local community. The opening of the branch is part of our ongoing efforts to bring our personal insurance products and services to all the customers in Abu Hamour and move closer to their requirements. The facilities of the branch have been strategically designed for two main reasons. First, to add convenience and enhance connectivity with our customers and second, to elevate customer experience, satisfaction and loyalty”.
In keeping with QIC Insured’s vision of offering its customers an immersive experience, the new kiosks at Landmark and Villaggio have been designed especially to enhance customers’ convenience. With an open-plan layout, the new kiosks provide more space to welcome customers. The kiosks are equipped with self-service counters for customers to file and track their motor claims easily and seamlessly without having to wait in a line.
Commenting on the opening of the kiosks Al Mannai added: “We’re delighted to be the first in the region to launch fully equipped state- of- the- art functionality areas - the self-service kiosks for managing claims. With this novel service, customers can now file and track motor claims with convenience and ease without having to wait in queues at the counters. Besides, it also highlights our passion for putting innovation and modernity to practice.”
The branch timings for Abu Hamour are from 7am to 3pm from Sunday to Thursday and from 8am to 1pm on Saturdays. The kiosk timings are from 10am to10pm Saturday to Thursday and from 4pm to 10pm on Fridays.
