Meeza, IT services and solutions provider, announced that the company has been certified with ISO 20000-1:2011 for its IT services standards.
To become certified, Meeza underwent an evaluation process by Bureau Veritas, for the scope of: IT services management, supporting the provision of managed services, data centre services, cloud services and workplace services to clients, and as defined in the Service Catalogue of Meeza.
ISO 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design and transition of new or changed services, Service delivery processes, Relationship processes, Resolution processes and Control processes to fulfill agreed service requirements.
Commenting on the new certification, Ghada P. El-Rassi – Deputy Chief Executive Officer, Meeza, said: “The importance of our new ISO certification lays in the fact that Meeza is now internationally recognized for its world-class standards. This certification is another proof of the continual improvement and learning in the quality of IT services provided and will increase business and customer confidence in what we are offering as services. The new certificate will remain a drive for all of us at Meeza to continually improve and to present the latest breakthroughs to Qatar and the region.”
The Peninsula
