DOHA: Vodafone has partnered with QNB to roll out self-service machines (SSMs) across its stores in major areas of the country. Twenty-five SSMs will be installed in 19 locations.
The first phase saw 19 SSMs set up in 14 locations, including City Centre Mall, Industrial Area, Ezdan Mall, Al Meera West Bay, Msheireb, Landmark Mall, Al Wakra, Al Khor, Al Furousiyah, Al Nasr, Al Shafi Street, Al Gharrafah, Old Airport, and Lulu Hypermarket on D-Ring Road. The second phase will see SSMs being rolled out in Villaggio, Lulu Al Gharrafah, Hyatt Plaza and Lulu Al Khor Mall. Vodafone’s SSMs will allow post-paid customers to settle monthly bills through cash or credit card and prepaid customers to recharge.
Heba Al Tamimi, General Manager, Group Retail, QNB, said, “Our partnership with Vodafone highlights the legacy of QNB as the market leader in POS, e-Acquiring and Internet banking solutions backed by the largest integrated payment network in Qatar.”
Marc Norris, Chief Commercial Officer, Vodafone Qatar, said: ““In our aim to become one of the most admired brands in Qatar, we have built ‘embraCE’, our customer experience programme, by listening to what they say; recruiting and retaining best customer care people and loving our brand. In five years, we have achieved a single unmatched customer experience management platform with feedback through the most effective ways for our customers. They demanded services through SSMs and we have listened by investing further in these platforms, be it at our stores or online.”
Vodafone plans to install more SSMs throughout the year to ensure the service is available to all customers.The Peninsula
