Doha to investigate interruption of Vodafone Qatar services
17 Jul 2017 - 23:41
Doha: The Communications Regulatory Authority (CRA) announced today that it has launched a full investigation into the interruption of Vodafone Qatar's network services, which led to the interruption of voice calls and data use services for customers.
The authority said in a press statement that the interruption began at 3:30 this morning, and was partially processed late in the evening.
The Communications Regulatory Authority requested Vodafone to provide a detailed report on the investigation by July 20, dealing with violations against its license obligations to ensure continuity of service and to provide customers with relevant information.
It also asked Vodafone to report on the main reason for the interruption, the nature and the effect of the problem on customers and the steps taken to resolve it, as well as the measures taken to avoid such problem in the future.
In addition, The (CRA) said that under the license granted to the company, Vodafone is obliged to provide appropriate compensation to its customers for this interruption in service.
The Communications Regulatory Authority regulates the ICT sector, the postal sector, as well as the access to digital media.
The Authority works on ensuring that individuals, companies and governmental institutions in Qatar have access to a wide range of innovative, advanced and reliable telecommunications services, and to apply all its regulatory powers to ensure the growth of competition in the telecommunications sector, while protecting consumer rights. (QNA)