Education Ministry hotline received 52,000 calls

More than 52,000 calls were received by the Ministry of Education and Higher Education on the hotline 155 “Ya Aunak” in 2016. The hotline service is provided by the Ministry of Education in cooperation with the Government Contact Center at the Ministry of Transport and Communications. Employees of the Customer Service Center of the Ministry respond to public inquires.
The hotline service began in 2009, and has been developed in collaboration with the Ministry of Transport and Communications in line with an agreement between the two sides and relaunched in 2015 under the name “ Ya Aunak”, meaning “your support" in Arabic. The service has achieved 94 percent of its targets and is all set to increase the rate this year for public interest and satisfaction, said Hassan Abdullah Al Muhamamdi, Director of Public Relation and Communications at the Education Ministry.
The Qatar Government Contact Center (QGCC) provides technical support and responses to public queries and issues related to key Qatar government services round-the-clock, said Jassim Al Khanji, Director of the Center.
In order to meet the public's needs, the centre provides services in six languages using the latest technology to ensure quality of services, Al Khanji added.
Statistical data of 2016 related to “Ya Aunak” service showed that the centre received a total of 52,249 calls out of which 10,646 were made in September and 8,657 in May.
It is natural to receive a higher number of calls in these two months because September is the beginning of the academic year and May involves preparation for final tests, said Ahmed Saied Al Mansouri, Director of Customers Service Center.
The Ministry of Education also receives calls on 44040000 and can be contacted on “[email protected].