Minister of Communications and Information Technology H E Mohammed bin Ali bin Mohammed Al Mannai with other officials during his visit to one of the service and operation centers.
Doha: Minister of Communications and Information Technology H E Mohammed bin Ali bin Mohammed Al Mannai underlined the readiness of telecom companies in Qatar to provide high-level services in the FIFA World Cup Qatar 2022 and their ability to provide a package of advanced technologies that will contribute to the success of the World Cup.
He said that the Ministry of Communications and Information Technology has been working over the past period with the two telecom companies Ooredoo and Vodafone Qatar, in coordination with the Supreme Committee for Delivery & Legacy and the International Federation of Association Football (FIFA) to ensure the availability of a group of integrated set of telecommunications, internet, and broadcasting services supported by high-tech communication networks.
In this context, the Minister of Communications and Information Technology, yesterday visited the service and operation centers of Ooredoo and Vodafone Qatar to follow up on the work of the two centers and to see how services are managed and coordinated in the field.
In a statement following his visit to the centers, His Excellency expressed his satisfaction with the readiness of Ooredoo and Vodafone Qatar to provide high-quality telecommunications services during the FIFA World Cup Qatar 2022 and their ability to accommodate the increasing demand for telecommunications, internet and broadcasting services during the World Cup.
The Minister said: “The State of Qatar has strong communication and information technology infrastructure through which we can provide high-quality services, whether to the fans of the tournament or to various local and foreign institutions and entities that will benefit from communications and broadcasting services.”
Minister Al Mannai added that the Ministry of Communications and Information Technology, the Communications Regulatory Authority, and the Supreme Committee for Delivery & Legacy have also worked closely with FIFA, to provide an impressive package of services and modern technologies during the World Cup, which will undoubtedly be one of the best tournaments that use the latest advanced technologies contributing to the success of this global event.”
The service operations center provides Ooredoo with many services that provide the World Cup with modern communication systems through an advanced network with a high capacity.
The center includes 300 experts to deal with the FIFA requirements to ensure the provision of advanced and high-level service.
It is noteworthy that the FIFA World Cup Qatar 2022 will be the first World Cup having all its stadiums equipped with the fifth-generation network (5G).
Ooredoo has also modernized its external radio network sites by providing them with the latest 5G technologies aimed at achieving maximum coverage nationwide, including stadiums, airports, railways, fan zones and other facilities related to the tournament. The company also completed the upgrade of its entire core network by adding the latest and most advanced cloud core network in modern data centers and modernising many of its communication infrastructures.
The service operations center or operations center of Ooredoo provides proactive service support and assurance in various areas, including network, software and infrastructure, by monitoring services around the clock. The center ensures the level of service and customer experience by implementing a combination of operations, incident management, performance management, change management, problem management, and customer problem handling.
The center was equipped with the necessary tools to ensure immediate and almost instantaneous service around the clock for Ooredoo mobile, fixed line, and television services, in addition to international services (voice calls and roaming) including international cable connection.
Sheikh Mohammed bin Abdulla Al Thani, CEO of Ooredoo, said: “At Ooredoo, we spare no effort to fulfil our commitment to improve customers life. With expectations of hosting 1.2 million people over the 29 days of the tournament, it is our shared goal to provide an exceptional digital experience for visitors in Qatar, in addition to the billions of viewers who will follow the tournament on television screens around the world and contribute to making this edition of the World Cup the best in history.”
The rooms of the center responsible for monitoring technology and network operations at Vodafone Qatar P.Q.S.C. headquarters provide comprehensive monitoring of network performance and customer experience through a range of communication and digital & cyber security services.
Vodafone Qatar has put in place multi-domain and tiered monitoring processes to provide proactive monitoring around the clock, with the aim of ensuring the reliability and continuity of services directed to businesses and individuals that are operated through its network.
CEO of Vodafone Qatar Sheikh Hamad bin Abdulla bin Jassim Al Thani, said: “Vodafone Qatar’s state-of-the-art Network Operations Center is part of our strategy to support major events in Qatar and plays a pivotal role in managing day-to-day operations and in the maintenance operations of our communication services suite.”
He added that the opening of the center last year was a great step forward for the company, as well as for the communications sector in Qatar, as the center is an essential part of our operational excellence strategy and contributes to strengthening the country’s digital infrastructure towards achieving a comprehensive digital transformation for the country. We are proud we can support the country’s efforts during such an important period, through innovation and the advanced technologies we are using in our Network Operations Center.”
