Another milestone for Katara

The Cultural Village Foundation- Katara yesterday became the first government institute in Qatar to receive the ISO 20000 certification from the British institute Intertek.
This was announced during a press conference at Katara Amphitheatre yesterday in the presence of Katara General Manager, Dr. Khalid bin Ibrahim Al Sulaiti; Katara Director of Information Technology Department, Thamer Al Qadi; Intertek General Manager, Sudheer Kesapragada; and British Ambassador, Ajay Sharma.
Dr. Al Sulaiti, said,  “The Cultural Village Foundation- Katara received today the ISO International Certificate in Information Technology Services. This certificate comes to reaffirm Katara’s leadership in implementing the latest methods, best practices and world-class standards that suit and serve its audiences and employees in accordance to the Qatar National Vision 2030 and the comprehensive renaissance that the country is currently undertaking.”
“This new achievement, which Katara is proud to achieve, comes as an important additional aspect to Katara’s long-path of success and excellence in providing its adequate services to its audience and the public with an aim to meet their needs while using the highest standards and accurate levels of efficiency and quality.”
Dr. Al Sulaiti also informed that, “it is worth mentioning that Katara has already obtained the ISO 27001 certificate for achieving international standards in information security management, and ISO 9001 certificate in the cultural affairs management field, which strongly reflects our keenness to successfully achieve our objectives in alliance with our strategy.”  
Al Qadi, said that the Cultural Village is the first governmental institute in the country that received the worldwide recognized ISO 20000 certification.
“The service management certification that Katara recently attained by Intertek showcases Katara’s eagerness to constantly improve the services provided to employees, audiences, operators, and other external institutes, which ideally matches the international standards of service management system,” Al Qadi explained. The ISO 20000 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
It is noteworthy that the history of Intertek goes back over 130 years, and evolves from the combined growth of a number of innovative companies.