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Doha: The Ministry of Commerce and Industry noted the need for delivery companies that use electronic means and platforms operating within Qatar to abide by Ministerial Resolution regarding the controls and regulations for increasing the price of goods and services.
In a statement released today, the ministry also called for the need to adhere to the protection of consumer rights, especially in the application of fair prices, in accordance with the provisions of the laws and regulations in force regarding consumer protection.
The Ministry confirmed that the supplier may not cause any increase in the price of commodities and services without complying with the principles and controls issued in the Minister's resolution. noting that the Minister of Business and Trade issued Resolution No. 8 of 2013 regarding the controls and regulations for increasing the price of goods and services. This resolution has also defined the standards and conditions for dealing with price increases.
The Ministry clarified that, based on the delivery service fees (by bike/ vehicle), and the current service prices determined as a percentage of the total order (marketing/ marketing and delivery)currently used in markets and by suppliers(restaurants, cafes, cafeterias, stores, hypermarkets, supermarkets, and their contracted suppliers), the rates and fees for marketing and delivery services defined by these businesses were set as follows: Bike delivery service: 10 QAR, Vehicle delivery service: 20 QAR, The price imposed by the electronic platform on suppliers is 10percent of the total order price in the case of marketing only, The price imposed by the electronic platform on suppliers is 19% of the total order price in the event of marketing and delivery.
The Ministry stresses the need to adhere to the conditions stipulated in the applicable laws and regulations, and to adhere to the fees of e-marketing and product delivery services, as defined by the rates and wages specified in the contracts submitted to the Ministry. The Ministry also notes that it is not permissible to apply any increase to the approved wages and rates, except by submitting a request to the Committee Tasked with Determining Maximum Prices and Profit Rates and obtaining its prior approval, once it conducts the necessary evaluation pursuant to the applicable standards and conditions.
The Ministry confirms that anyone who violates the provisions of Article on Consumer Protection will be subject to penalties of up to: A fine amounting to one million QAR, administrative closure for a period of 3 months.
The Ministry also calls upon all restaurants, cafes, cafeterias, shops, major outlets, and suppliers not to sign contracts with delivery companies that define wages and rates higher than those specified in this circular. The concerned parties must communicate with the competent authorities at the Ministry in the event of incompliance with the above.
The Ministry also urges all citizens and residents to report any violations or infractions through Call Centre: 16001and its other social media channels.
