Doha: Hamad Medical Corporation (HMC) won two awards in the Customer Experience category at the 2016 Annual Middle East CX Awards, recently held in Dubai.
HMC was awarded Middle East CX Company of The Year (Public Sector) and Best CX Implementation as a result of efforts made by the healthcare organization’s Center for Patient Experience and Staff Engagement (CPESE) department.
The Middle East CX Company of The Year award recognizes HMC’s Nesma’ak Customer Service program as the best in the region; meeting international benchmarks and standards and also for deploying an innovative approach to customer experience management.
Deputy Chief Quality Officer of CPESE, Nasser Al Naimi said, "We are so proud to have been recognized as the leading organization that is providing cutting-edge customer service in the region. Winning these two awards demonstrates our commitment to offering seamless services to our patients and this aligns with HMC’s overall goal of providing the safest, most compassionate and most effective care to each and every one of our patients."
On the other hand, the Best CX Implementation award recognizes HMC’s implementation methodology for rolling out a complex customer experience program across multiple sites in a systematic and seamless manner.
Extensive project management documentation was submitted to the judging panel as part of the nomination.
