The Ministry of Public Health (MoPH) has seen an increase in calls received over the COVID-19 hotline on Sunday. Also the calls have been answered faster than previous days, according to statistics released, yesterday.
The hotline has received a total of 2,064 calls on April 5 (Sunday), which is an increase of 539 compared to number of calls received on Saturday.
Among the calls received, 2,044 have been answered within an efficient average speed of four seconds. Each call has been answered for an average of 136 seconds with an efficiency rate of 99 percent.
The calls were received in five languages including Arabic and English. The information was shared on social media accounts of MoPH in collaboration with Ministry of Transport and Communication, Hamad Medical Corporation (HMC), Primary Health Care Corporation (PHCC), and Qatar Red Crescent.
On Saturday, the COVID 19 hotline 16000 had received a total of 1525 calls and answered 1504 calls at an average speed of eight seconds. The average efficiency rate on Saturday was at 98.6 percent.
By April 1, within a period of three weeks, the hotline received 43,000 calls. Among the calls 92% of calls were answered, and the average speed of answering was five seconds for each, with a 90% satisfaction rate.
The MoPH has established a dedicated website (www.moph.gov.qa) to provide the public with updates on the current situation as well as information on how to protect themselves and others from COVID-19.
A hotline (16000), which is available 24-hours a day to answer COVID-19 related queries, and an educational social media campaign have also been launched, with the MoPH, HMC, and Primary Health Care Corporation PHCC sharing infographics and videos through their social media channels.
In the recent educational videos included several in sign language, and about helping children cope with the anxiety caused by the spread of the COVID-19 and the role of parents, importance taking extra precautions for patients with chronic respiratory illness and others.
