The Government Contact Center has received over 340,541 calls in March regarding services related to healthcare, education, commerce and business.
The center, one of the largest government contact centers in the Gulf region, has become an important platform for providing information related to several government entities. According to the Ministry of Transport and Communications (MoTC), the center receives around 4 million calls annually.
Out of total calls received by the center in March, 124,341 calls were related to the services of Primary Health Care Corporation; 46,091 calls were related to the Ministry of Public Health, and 19,155 calls were related to THE Ministry of Education and Higher Education, said MoTC in a tweet yesterday.
There were 21,412 calls related to Ministry and Commerce and Industry, while 129,542 calls concerned other departments.
The center was swift in solving callers’ query as the average response speed was just 11 seconds.
Part of Qatar Digital Government (QDG) initiatives, the center offers services in nine languages and covers 34 government entities in multiple sectors. It is open 24 hours, seven days a week, and receives calls on 109 from residents. The Qatar Digital Government initiatives aim to support government agencies to enact digital transformation, in line with Qatar Digital Government 2020 Strategy.
The Ministry had established the Government Contact Center in 2007 to support the services provided on Qatar e-Government Portal — Hukoomi. In 2009, the Ministry developed the cente to become a technical support center for various e-services provided by MoTC and other government agencies, in addition to becoming the first governmental line of support to respond to inquiries and complaints from the public.
The center has also become an important link between all government agencies and the public. MoTC has developed the Government Contact Center with the highest level of technology and service as well as the highest quality standards to suit the requirements and services of all government entities and provide diverse services to the public. There are total 300 employees responding to residents’ queries from six different centers spread across the country.
