By Mohammad Shoeb
DOHA: Vodafone Qatar yesterday launched an innovative smartphone application (app) named ‘My Vodafone App’ which offers a wide-range of tailored services to users, including secured bill paying facility and providing direct connection to a customer care executive of the telecom service provider.
The initiative is in line with its ongoing pledge of providing cutting-edge solutions to its customers. The new App provides everything the customer would need in the palm of their hand. In addition to pay bill and direct chat with a Vodafone agent facilities, the smartphone app also enable customers to manage their line, view balance and usage and recharge.
Ian Gray, CEO of Vodafone Qatar, said: “We’re very proud to be launching ‘My Vodafone App’ in Qatar which brings together an extensive track record of global research from across the Vodafone Group underlined with a wealth of local knowledge and insights to develop a new platform that will raise the bar of innovative yet simple customer self-care in the industry. My Vodafone App strongly demonstrates how Vodafone is here to give Power to You, our customers.”
Available on both iOS and Android, the ‘My Vodafone App’ will enable customers to manage their accounts, provide information and payment options on bills and balances, enable access to customer service, present tailor-made promotions, receive notifications, all through smartphones in a fast and speedy manner.
Delivering the keynote, Mohamed Al Sadah, Chief Operating Officer of Vodafone Qatar, said: “Banking on Vodafone Group’s international research footprint and our thorough understanding of what our local market needs and expects from one of the world’s most valuable telecom brands, we’re very proud to offer such a simple Customer Care experience which will truly empower every one of our customers to be confidently connected.”
“For us, innovation does not necessarily mean reinventing the wheel. It is actually more of an evolutionary process. We take what already exists and try to turn it into something better, easier and simpler. And this is exactly what we’ve attempted to do when we conceptualised and launched ‘My Vodafone App’,” Al Sadah added. “There is no doubt that when Vodafone Qatar entered the local market, it has brought with it not only the power of its international network but also over 30 years of innovations in the telecom field.In Qatar, we have strongly changed the telecommunications landscape bringing better value, global expertise and customer service. And here we are today demonstrating this by launching yet another service that will take our customer experience to newer heights.”
He said that the launch of the app represents another step forward in providing the most convenient tools and solutions to our customers. And this is only the beginning. “We will frequently adding new features and growing the functionality based on our customers’ feedback.” ‘The app will provide customers with information that includes available balance for credit, calls, data and SMS. Customers will also be able to recharge their credit and data balances through the new app. The Peninsula
