Banking services hit as most staff on vacation

August 17, 2014 - 2:09:03 am

DOHA: With most employees of local companies having gone on annual vacation, services of many sectors, especially banking services, are badly hit. 

As a result of a shortage of staff at banks, customers are forced to wait for hours to avail services.

And those who have opted not to go on vacation are working under great pressure. 

“So many people have gone on vacation at the same time, affecting the quality of services, particularly in the banking sector. 

“The banks should have made alternative arrangements to ensure customers are provided with normal services even during summer months,” an Arabic daily quoted Yousif Mousa Abuhelaiqa, a Qatari citizen, as saying. 

Some citizens and expatriates who have applied for personal loans are facing indefinite delays in the process of approval, causing irreparable losses to many. 

“I have been trying to obtain a personal loan from my bank over the past one month. 

“Frustrated with the attitude of the bank, I decided to change my bank but it did not work either. 

“The bank did not issue me a Non-liability Certificate (asked by the new bank) on time, citing shortage of staff at the branch.

“Finally, when another bank sanctioned my loan, I couldn’t avail the fund, as I failed to obtain a certificate from my employer since the signing authority at my company is on vacation,” said an Asian expatriate to this newspaper. 

“I bought a property in my country, and as per the contract, I had to pay the remaining amount by the end of July, but now it seems I will lose the amount I paid in advance for the asset.”

Another citizen, Toyam Al Hajri, said: “During the summer months, a large number of staff at most companies go on vacation. 

“For instance, the quantum of work done by five employees at a particular department (during normal days) is being taken care of by only two or three people, which is badly affecting the efficiency and productivity of workers. Both the staff as well as the beneficiaries face problems.”

Yet another Qatari citizen, Abdullah Mohammed Al Ahbabi, added: “With the growing population in the country, this is becoming increasingly a big problem now year-by-year.

“Those who have not gone on vacation are the biggest sufferers as they have to make extra efforts. 

“The banks should take care of such situations before approving leave applications of their staff,” he added.

THE PENINSULA

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