Doha: Vodafone Qatar recently received nine industry awards given by Contact Center World, the leading global organisation for contact centre and customer engagement best practices.
The awards include: Best Contact Center Leader (Gold); Best In-house (Large) Contact Centre (Gold); Best Contact Center Incentive Program (Gold); Best Contact Center in Self-Care (Gold); Best Contact Center in Social Media (Gold); Best Contact Center Supervisor (Gold); Best Contact Center Analyst (Gold); and Best Customer Service Professional (Silver).
At an awards ceremony held in Lisbon, Portugal, Vodafone Qatar Customer Care & Experience Team walked away with a record number of accolades after presenting several case studies that attest to the unmatched success of the company in the areas of call centres, incentives, customer experience, customer service, self-care, social media and other, Vodafone Qatar said.
Five of the Vodafone Qatar team showcased the company’s credentials to scores of industry experts and a jury, from Europe, the Middle East and Africa, who were in attendance to choose the winners based on the quality and content of the presentation as well as the original submission.
Deirdre Hutchinson, Head of Customer Care & Experience at Vodafone Qatar, said: “This is a great time to be at Vodafone Qatar and we are extremely proud and honoured to leave with such a superb record that strongly underpins our legacy in customer service. At Contact Center World, participants are openly compared to others and we were up against some of the most accomplished global players in the industry.”