Doha: Ooredoo yesterday launched an online forum ‘Ooredoo Community’ for its customers at the opening day of Qitcom.
The forum will offer a space for customers to ask and answer questions about services and technical issues with a community of members. It will provide 24/7 access to information for customers and enable members to talk to Ooredoo staff directly in a free and open environment.
“Ooredoo has always been at the forefront of innovation in Qatar, and now we aim to use our experience to help our customers get more from our services. The Ooredoo Community is the first and only dedicated customer forum in Qatar, and we hope it will provide another channel for customers to learn more about communication opportunities and access the information they need,” said Fatima Sultan Al Kuwari, Director of Community & Public Relations, Ooredoo.
With the launch of the online customer forum, Ooredoo is adding another key initiative to its push to enhance the customer experience, which has seen the company transform its shops and supercharge its social media presence over the past year.
The Ooredoo Community will go live today and is available at www.community.ooredoo.qa/.
Customers using the community will be able to crowd-source ideas and answers on a full range of technical and communication issues, far beyond the scope of a standard call centre.
Ooredoo experts will be part of the community, so they will be able to communicate directly with customers to solve problems and manage technical issues.
In addition, the Ooredoo Community will store and organise answers on key topics, so that members will be able to search a full database of knowledge.
The community has been designed to highlight trusted answers, and mark them as solutions for customers.
Ooredoo is showcasing the company’s latest technologies at the event, such as Ooredoo’s award-winning Data Centre services and the nationwide Ooredoo Fibre network.
The company will also be demonstrating the most up-to-date cyber security solutions, such as the latest Distributed Denial of Service Attack defences and Cloud Security services, designed to provide a higher level of support for companies.