IBN to host Service Leadership Seminar on Tuesday

May 07, 2014 - 4:28:08 am

DOHA: Ooredoo has announced its strategic sponsorship of the ‘Leadership in Customer Services’, a training programme being organised to improve the quality of customer services.

The event will be organised here by Interactive Business Network (IBN) on May 13 at La Cigale Hotel.

The Service Leadership Seminar will be presented by Ron Kaufman, the world’s leading educator and motivational speaker for building service cultures, and aims to tackle the role of institutions and organisations in improving and promoting customer services.

The one-day seminar will educate top executives and specialists in service management how to foster a customer service culture inside their companies and organisation.

The seminar will involve several key guidelines on how to provide quality customer service, including best practice in establishing high-level service culture, adopting a joint service vision, identifying the basic principles to enhance service skills and committing to take resolute actions.

Waleed Al Sayed, COO, Ooredoo, said: “We are delighted to be strategic partners with IBN in this event, as Ooredoo consistently seeks to enhance the level of customer service in its own culture and in Qatar. Ooredoo is at the forefront of customer service in Qatar, constantly listening and updating our service to improve our customer experience. Sponsoring an event such as this training day will contribute to developing quality customer services for both the institutions and for the consumers of Qatar to benefit from.”

Raed Chehaib, CEO of IBN, said: “We are very pleased with our strategic partnership with Ooredoo and our cooperation with Kaufman as one of the world’s top educators and consultants in the field of superior services and uplifting the service culture. Throughout the training day, participants will learn the necessary steps to establish a sustainable service culture on a daily basis. Kaufman will present already implemented tools and practices that have proved their effectiveness for commercial and governmental operations, local communities, and even at home.”

Kaufman is one of the world’s most sought-after trainers, consultants, and thought leaders in the field of achieving superior customer service and building service cultures.

The Peninsula