DOHA: Eight months after the launch of the first phase of the national health insurance scheme (NHIS), the Supreme Council of Health (SCH) is seeking feedback from patients about the quality of healthcare provided under the plan.
The SCH has launched a survey to assess the satisfaction level of patients who received treatment at the private hospitals involved in the first phase of the insurance plan. The survey comes ahead of SCH’s plans to start the next phase, likely from next month.
The initial phase launched in July last year covered Qatari women aged 12 and above for maternity, obstetrics, gynaecology and women’s related healthcare needs. More than 30,000 Qatari women benefited from the scheme until mid-January this year, according to data released by the SCH last month.
The NHIS network currently includes eight health care providers including three private hospitals and a private polyclinic — Al Ahli, Al Emadi, Doha Clinic (hospital) and the Al Hayat Medical Center in Al Waab. Al Hayat joined the network in February.
HMC Women’s Hospital, Al Wakra Hospital, Al Khor Hospital and the Cuban Hospital are the public hospitals enrolled in the scheme. The second phase of the plan, which is expected to be launched next month, will see coverage expanded to all Qatari nationals for the full range of basic health services.
The patient satisfaction survey to be completed in two weeks has been conducted among Qatari women patients and visitors at the private facilities included in the first phase of the scheme.
“This survey aims to assess the quality of health services provided through the insurance scheme and identity the difficulties the patients might have faced while benefiting from these services,” the SCH said yesterday.
The survey findings will help in developing programmes and strategic plans to improve the quality of health services under the insurance scheme and to have a clear vision for an implementing mechanism, it added.
The survey has been conducted through telephone interviews. The selected patients/visitors will be asked to give their opinion on registration methods, appointment, treatment, hospital staff, duration of stay at the hospital and other issues. They can also give general observations and recommendations about the scheme. An integrated electronic system will be used for recording and analysis of data, said the SCH.
The first phase of the NHIS also saw implementation of a maternity management programme, a dedicated service providing expectant mothers with information, counsel and practical advice.