Emergency medical dispatcher Nasser Al Yazeedi speaking at the ceremony.
DOHA: In recognition of Hamad Medical Corporation (HMC) Ambulance Service’s commitment to provide high quality emergency response, emergency medical dispatcher Nasser Al Yazeedi was given the Dispatcher of the Year Award by International Academies of Emergency Dispatch (IAED) during a recent three-day Middle East Navigator Conference in Doha.
The award was created by the US-based IAED to identify and recognise individuals who, through personal action, have made the most significant contribution to further the values and mission of IAED, which aim at ensuring that citizens in need of emergency, health and social services are provided with the most appropriate resource safely, quickly and effectively.
“We are very proud of Al Yazeedi for being honoured with the award. This is a big honour for the Ambulance Service and HMC,” said Brendon Morris, Chief Operating Officer of Ambulance Service, who introduced the winner.
Al Yazeedi is trained to work quickly and calmly in a structured way to take essential details about the patient’s condition and location, dispatch and support Ambulance Service resources responding to the emergency call, and provide assistance and instructions by phone to the caller prior to the arrival of the ambulance at the scene of the emergency.
“The work emergency medical dispatchers do in the control room is so important because it’s the initial minutes when people make an emergency call that help save a life.
“There are other things we do to help with survival, providing a good quality emergency response and clinical care, but unlike the work of paramedics and the Emergency Department, the work of the dispatcher often remains in the background,” said Morris.
He said Ambulance Service is working towards becoming an IAED-accredited Centre of Excellence.
Accreditation means an emergency dispatch centre or public safety agency provides superior, up-to-date public care and is able to utilise resources efficiently to achieve maximum results in emergency situations.
HMC is was key partner in the conference, organised by IAED as a premier educational venue for professionals working in public safety and emergency response.
The conference was also an important venue for highlighting the ‘Help Us Help You: Know the 5 Things to Save a Life’ awareness campaign. PENINSULA