A nurse interacts with a patient at Rumailah Hospital.
DOHA: Hamad Medical Corporation’s (HMC) Rumailah Hospital has launched an education series to help nurses develop skills and professional mechanisms to improve the nurse-patient relationship.
The driving force behind implementation of the series, which started in 2011, is to improve patient satisfaction and promote a positive caring experience through evidence–based practice.
Jasmin Cherian of the hospital said the series equips nurses with communications skills to better understand patient preferences.
“These sessions play a crucial role in improving nurse-patient relationship as they teach nurses how to prioritise and outline patients’ clinical care and provide nurses with the appropriate communication skills to empathise with patient preferences.”
Ghaya Al Tamimi, Director of Nursing at the hospital, said the sessions had improved relationship between nurses and patients.
“As a result of these educational sessions, inter-professional relations between staff have significantly improved and the role of nurses in the care and management of their patients has become more apparent.
“Nurses are now able to interact confidently with other disciplines; their goal is focused on their patients and their communication skills are more efficient in promoting positive and productive relationship with patients, their families and staff from other disciplines within the healthcare setting,” Al Tamimi said.
The therapeutic education series was recognised by HMC during the 2013 Stars of Excellence Awards with a Star of Excellence in the category of education.
The initiative was acknowledged for its contribution to improving overall health service delivery, enhancing patient experience and achieving HMC’s unifying goal of providing the safest, most effective and compassionate healthcare for patients. The Peninsula