ISLAMABAD: Setting yet another example for the government machinery regarding removal of people’s grievances, the Federal Ombudsman Secretariat of Pakistan has cleared more than 100,000 pending public complaints and provided relief to many families in less than nine months.
Interestingly the bulk of these complaints were more than two years old while a significant number were lodged nine to ten years ago. In an unprecedented effort, the Office of the Federal Ombudsman on average cleared 11,500 complaints every month. In the past 30 years, the largest number of complaints cleared in a month was 4,583.
All complaints filed until 2013 have been cleared and it is the first time in the history of the institution of the Ombudsman that only the current year’s complaints are being attended to.
By the start of next year, Federal Ombudsman Muhammad Salman Faruqui is committed to addressing public complaints within 60 days.
For this purpose, the Office has planned improvements in its complaint redress mechanism and process of investigation in such a manner that all complaints would be disposed of expeditiously.
In dealing with public complaints, the institution has provided a free of cost remedy and relief and joy to citizens who seek its help against administrative injustice, including misplaced discretion, arbitrariness, discrimination, oppressive legality and unreasonable procedures, as well as inaction, incompetence and inefficiency.
Out of the complaints decided, in 99 percent of the cases the complainant or the Agency did not file any reviews or representations against the decisions issued by the Federal Ombudsman.
This is a huge achievement of the quasi-judicial institution that provides a speedy and free of cost alternative system of justice to the common man.
Reviews filed are personally attended to by the Federal Ombudsman or are heard by a high-level committee of senior advisers drawn from the judiciary and civil or military set ups