Len Baldwin
Mr. Len Baldwin, Operations Director at RKH Qitarat, the operator of the Doha Metro, said that the control room located at the headquarters of the metro’s ICC features a centralized system that is subject to monitoring and control and focuses on ensuring the safety and security of customers and the network.
Baldwin added: “On the safety front, this is a fully automated fourth-generation network that is the most advanced in the world, where all functions are monitored from the ICC via monitoring screens in which the levels of power supply, signaling systems, and all service-related information are monitored. In terms of security, there are many existing security surveillance cameras and screens and the center also covers all aspects related to customer service, whether visible at stations or running behind the scenes, in addition to the fact that all trains are monitored using security surveillance cameras.”
He explained that the center has an integrated security control room where the security team works around the clock to monitor the network and ensure the security of the network and its customers as well as the functioning of all systems required to serve customers.
He pointed out that for the convenience of customers, and based on the fact that data and service information are extremely important to them, the center works to analyze and continuously update data and information in order to provide world-class service to the network’s customers on a daily basis.
